Quantum Softtech
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Refund Policy

Last Updated: July 22, 2025

At Quantum Softtech, we strive to deliver exceptional IT services with complete customer satisfaction. This Refund Policy outlines the terms under which refunds may be granted for our services, including Cloud Storage, VoIP Solutions, Mobile Device Management (MDM), Data Backup & Recovery, Network Support, IT Consulting, and Hardware/Software Support.

1. General Refund Terms

  • Service-Specific Refunds: Refund eligibility depends on the type of service purchased and the terms outlined in your service agreement.
  • Non-Refundable Services: Custom-developed solutions, consulting hours, or services already rendered are typically non-refundable.
  • Subscription Services: For monthly/annual plans (e.g., cloud storage, VoIP, MDM), refunds may be prorated for unused portions if canceled within [X] days of purchase.

2. Eligible Services for Refunds

A. Cloud Storage Solutions

  • Refundable within 14 days of purchase if no data has been uploaded or services utilized.
  • No refunds after deployment or data migration begins.

B. VoIP Services

  • Full refund within 7 days if no calls or configurations have been made.
  • Prorated refunds for unused months in annual plans (minus setup fees).

C. Mobile Device Management (MDM)

  • Refundable within 10 days if no devices have been enrolled.
  • Setup fees are non-refundable.

D. Data Backup & Recovery

  • No refunds once backup configurations are implemented or data is stored.
  • Exceptions for service failures (e.g., unresolved downtime exceeding 24 hours).

E. Network Support & IT Consulting

  • Hourly consulting: Non-refundable after service delivery.
  • Project-based work: Partial refunds only for uncompleted work (minus costs incurred).

F. Hardware/Software Support

  • Refunds only for unused support plans (e.g., unused incident packs).
  • Hardware parts/repairs follow the manufacturer’s warranty policy.

3. How to Request a Refund

  1. Contact Us: Email info@quantumsofttech.com within the eligible period.
  2. Provide Details: Include your invoice number, service details, and reason for the request.
  3. Processing: Refunds are processed within 7–10 business days to the original payment method.

4. Non-Refundable Scenarios

❌ Services already delivered (e.g., completed consulting sessions).
❌ Custom-configured solutions (e.g., tailored software deployments).
❌ Violations of Terms of Service (e.g., misuse leading to termination).

5. Questions?

For clarifications, contact our billing team:
Email: info@quantumsofttech.com